Terms of Service

Welcome to CLARINE! These Terms of Service ("Terms") govern your access to and use of the websites clarine.co and clarineco.com (collectively, the "Site") and your purchase of luxury-inspired watches and accessories from ECOM WHITE CONSULTING LLC, a Wyoming limited liability company doing business as CLARINE ("CLARINE," "we," "us," or "our").

By accessing or using our Site, browsing our products, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Site or purchase our products.

These Terms constitute a legally binding agreement between you and ECOM WHITE CONSULTING LLC. By:

• Accessing or browsing our Site
• Creating an account (optional)
• Placing an order
• Using any of our services

You acknowledge that you have read, understood, and agree to comply with these Terms, our Privacy Policy, Refund Policy, and Shipping Policy, and all applicable laws and regulations.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated by:

• Updating the "Effective Date" at the top of this page
• Posting a notice on our Site
• Sending an email to registered customers (where applicable)

Your continued use of the Site following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

You may use our Site for lawful purposes only. Specifically, you agree to:

• Browse products and make legitimate purchases
• Use product information for personal or commercial purposes (resale is allowed and encouraged)
• Interact with our customer service team respectfully and honestly
• Comply with all applicable local, state, national, and international laws

You agree NOT to:

• Fraudulent Activity: Use stolen credit cards, fake identities, or engage in any form of payment fraud
• Unauthorized Access: Attempt to gain unauthorized access to our systems, servers, or databases
• Scraping & Bots: Use automated tools, bots, scrapers, or scripts to collect data from our Site without permission
• Intellectual Property Violations: Copy, reproduce, distribute, or create derivative works from our content, images, logos, or product designs without authorization (for non-commercial use only; commercial resale of products is permitted)
• Harmful Content: Upload viruses, malware, or any code designed to disrupt or damage our Site
• Harassment: Harass, threaten, or abuse our staff or other customers
• False Information: Provide false, misleading, or fraudulent information when creating accounts or placing orders
• Circumvention: Bypass security measures, access restrictions, or rate limits

Violation of these prohibitions may result in immediate account termination, order cancellation, and potential legal action.

Creating an account is optional. You may check out as a guest or create an account to:

• Track your orders
• Save shipping addresses
• View order history
• Receive exclusive offers

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Termination: We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent activity
• Abusive behavior toward staff or customers
• Excessive chargebacks or payment disputes

Account Deletion: You may request deletion of your account and personal data at any time by contacting info@clarineco.com. See our Privacy Policy for data retention details.

We strive to provide accurate descriptions, images, and specifications for all products. However:

• Colors may vary slightly due to monitor settings and photography lighting
• Dimensions and weights are approximate
• All items are thoroughly inspected before shipping, but minor cosmetic imperfections (small surface scratches) may occur during transit and do not affect functionality
• We reserve the right to correct errors in product information, pricing, or availability at any time

Our watches are luxury-inspired timepieces designed for fashion and accessorizing. They are not affiliated with, manufactured by, or endorsed by any luxury watch brand. All product names and descriptions are our own.

Prices:

• All prices are in U.S. Dollars (USD) unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors and cancel orders placed at incorrect prices, even after an order confirmation is sent
• If your order is canceled due to a pricing error, we will notify you immediately and process a full refund

Promotional Discounts:

• Discount codes and coupon codes are typically limited to one per order
• Promotional offers have specific terms and expiration dates stated at the time of the offer
• We reserve the right to modify or cancel promotions at any time
• Promotional codes cannot be applied to past orders

No Minimum Order: There is no minimum purchase amount required.

Payment Methods:

• Shopify Payments (credit/debit cards: Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay

Payment processing is handled securely by third-party processors. We do not store your complete payment card information. By providing payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate.

Taxes & Duties:

• Applicable sales taxes will be calculated and added at checkout based on your shipping address
• For international orders: You are responsible for any customs duties, import taxes, VAT, or fees imposed by your country. These charges are not included in your order total and are collected by customs authorities or carriers upon delivery.

Order Confirmation: When you place an order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance of your order.

We Reserve the Right to:

• Accept or reject any order for any reason (e.g., product unavailability, suspected fraud, pricing errors)
• Limit quantities per customer or per order (though we do not currently enforce quantity limits)
• Cancel orders that violate these Terms
• Refuse service to customers who have previously violated our policies

Resale & Wholesale: Unlike many retailers, CLARINE encourages and allows resale of our products. You may purchase our watches for:

• Personal use
• Gifts
• Commercial resale (online or in physical stores)
• Drop-shipping businesses

There are no quantity limits on orders. Bulk purchases are welcome! For high-volume wholesale inquiries or special pricing, please contact us at info@clarineco.com.

Customer-Requested Cancellations: If you wish to cancel an order:

• Before Shipping: Contact us immediately at info@clarineco.com with your order number. If the order has not yet been processed (1-2 business days), we will cancel it and issue a full refund.
• After Shipping: Once an order has shipped, it cannot be canceled. However, you may refuse delivery when the package arrives (see Shipping Policy) or return the item after receiving it (see Refund Policy).

Processing Time: 1-2 business days (excludes weekends and holidays)

During peak seasons (e.g., Black Friday, Christmas, Valentine's Day), processing times may be extended. You will be notified of any significant delays.

International Shipping from China: All orders are shipped directly from our fulfillment center in China to your address. This allows us to offer competitive pricing and worldwide shipping.

Delivery Times:

• United States: 2-10 business days (after processing)
• Europe: 7-10 business days
• Rest of World: 7-15 business days

Delivery times are estimates and may be affected by:

• Customs clearance (1-14 days depending on country)
• Weather conditions
• Carrier delays
• High-volume periods (holidays)
• Remote or rural locations

Important: We are not responsible for delays caused by customs inspections, holds, or clearance procedures. Once a package leaves our facility, delivery timelines are subject to the carrier's and customs authorities' control.

For full shipping details, tracking information, and delivery policies, please see our Shipping Policy.

60-Day Return Policy: We offer a generous 60-day return policy from the date of delivery. You may return items that are:

• Unworn and unused
• In original condition with tags attached
• In original packaging

Return Shipping Costs: You are responsible for all return shipping costs, including international shipping if applicable. Returns must be sent to our European return address in Barcelona, Spain.

Return Process:

1. Email us at info@clarineco.com with your order number and reason for return
2. We will authorize your return and provide instructions
3. Ship the item to the Spain address using a trackable method (you pay shipping)
4. Once received and inspected (1-3 business days), we'll process your refund (5-10 business days)

Exchanges: We do not offer direct exchanges. To exchange an item, return the original and place a new order for the desired product.

Defective or Damaged Items: If you receive a defective or damaged item, contact us within 48 hours of delivery with clear photos of the item and packaging. We will offer:

• A replacement (free shipping)
• A full or partial refund (depending on severity)
• Store credit

Minor Cosmetic Imperfections: All items are inspected before shipping. However, minor cosmetic imperfections (e.g., small surface scratches) may occur during transit and do not affect performance. For minor cosmetic damage, we may offer a 10-20% partial refund or store credit.

EU 14-Day Cooling-Off Period: For customers in the European Union, you have the right to cancel your order within 14 days for any reason under EU consumer protection laws.

For complete return and refund details, please see our Refund Policy.

2-Year Limited Warranty: All CLARINE watches come with a 2-year limited warranty from the date of purchase, covering manufacturing defects in materials and workmanship under normal use.

Warranty Coverage Includes:

• Defective watch movements (quartz mechanism)
• Faulty straps, clasps, or bands (due to manufacturing defects)
• Finish defects (tarnishing, peeling, or discoloration due to manufacturing issues)
• Crown or button malfunctions (manufacturing defects only)

Warranty Does NOT Cover:

• Battery Replacement: Batteries are consumable items. When your watch battery dies, you are responsible for purchasing and replacing it (typically costs $5-15 at most watch repair shops or jewelry stores)
• Normal Wear and Tear: Scratches, scuffs, fading, or dulling from extended use
• Water Damage: Damage from swimming, showering, diving, or exceeding the 3 ATM water resistance rating
• Improper Use: Damage from drops, impacts, crushing, or other physical abuse
• Unauthorized Repairs: Any repairs, modifications, or battery replacements performed by unauthorized third parties void the warranty
• Lost or Stolen Items: We cannot replace lost or stolen watches
• Cosmetic Damage: Scratches, dents, or damage caused by the customer

How to Make a Warranty Claim:

1. Email info@clarineco.com with:
   • Your order number or proof of purchase
   • Clear description of the defect
   • Photos or video showing the issue
   • Date of purchase
2. Our team will review your claim (typically within 2-3 business days)
3. If approved, we will provide instructions for:
   • Sending the watch for repair (we cover return shipping for warranty claims)
   • Receiving a replacement watch
   • Issuing a partial or full refund (at our discretion)

All content on our Site, including but not limited to:

• Product designs, images, and descriptions
• Logos, trademarks, and brand names (CLARINE, etc.)
• Website design, layout, and code
• Text, graphics, videos, and other media

is owned by or licensed to ECOM WHITE CONSULTING LLC and is protected by U.S., European, and international copyright, trademark, and intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Site for personal or commercial purposes (purchasing for resale)
• View and download product images for the purpose of reselling our products
• Use our product descriptions when reselling (with proper attribution)

You may not:

• Use our CLARINE logos, trademarks, or branding without written permission
• Claim to be an official CLARINE partner or representative without authorization
• Create derivative works that misrepresent our brand
• Reverse engineer or decompile any aspect of our Site

If you submit content to our Site (e.g., product reviews, photos, testimonials), or if you share content featuring CLARINE products on social media, you grant CLARINE a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display that content for marketing, promotional, and business purposes.

This includes:

• Product photos you upload in reviews
• Testimonials and written reviews
• Social media posts featuring our products (Instagram, TikTok, Facebook, etc.)
• Unboxing videos or other user-generated content

You represent that:

• You own or have the right to submit the content
• The content does not violate any third-party rights
• The content is accurate and not misleading
• You consent to us using your name, likeness, and content in our marketing materials

Influencer & UGC Collaborations: We work with influencers and user-generated content (UGC) creators under separate contracts that specify content usage rights, compensation, and terms. If you're interested in collaborating with CLARINE, please contact us at info@clarineco.com.

OUR SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT FOR THE LIMITED 2-YEAR PRODUCT WARRANTY DESCRIBED ABOVE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING:

• Merchantability: That products will meet your specific expectations beyond the stated specifications
• Fitness for a Particular Purpose: That products are suitable for any purpose beyond general timekeeping and fashion accessory use
• Non-Infringement: That our products do not infringe third-party rights (though we make reasonable efforts to ensure this)
• Site Availability: That our Site will be uninterrupted, error-free, or secure at all times
• Accuracy: That product descriptions, images, and information are 100% accurate in every detail (we do our best, but minor variations may occur)

Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you. In such cases, the duration of any implied warranties is limited to the duration of our express 2-year warranty.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• CLARINE, ECOM WHITE CONSULTING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SITE OR PRODUCTS
• THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, OR ANY OTHER COMMERCIAL DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
• OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM, OR $100 USD, WHICHEVER IS GREATER
• WE ARE NOT LIABLE FOR DELAYS OR FAILURES IN DELIVERY CAUSED BY CUSTOMS, CARRIERS, WEATHER, OR OTHER CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless ECOM WHITE CONSULTING LLC, its affiliates, officers, directors, employees, agents, and partners from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any applicable laws or third-party rights
• Your use of our Site or products
• Any content you submit or transmit through our Site
• Your fraudulent or illegal activity
• Your resale of CLARINE products (you are solely responsible for your own business practices, customer service, and compliance with laws)
• Any claims made by your customers if you resell our products

These Terms shall be governed by and construed in accordance with:

• Primary Jurisdiction: The laws of the State of Wyoming, United States (where ECOM WHITE CONSULTING LLC is registered), without regard to its conflict of law principles
• EU Consumer Rights: For customers residing in the European Union, nothing in these Terms affects your statutory rights under EU consumer protection laws
• Spanish Law: For matters related to returns processing in Spain, Spanish consumer protection laws may apply where relevant

Before initiating any legal action, you agree to first attempt to resolve any dispute informally by contacting us at info@clarineco.com. We will work in good faith to resolve the issue within 30 days.

If informal resolution is unsuccessful, disputes will be resolved as follows:

For Non-EU Customers:

• Any dispute, claim, or controversy arising from these Terms or your use of our Site will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• Arbitration will be conducted in Wyoming, United States (or virtually if agreed)
• The arbitrator's decision will be final and binding
• Each party will bear its own costs unless otherwise awarded by the arbitrator
• You waive your right to participate in a class action lawsuit or class-wide arbitration

For EU Customers:

• EU consumers retain the right to bring disputes before their local courts under EU consumer protection regulations
• EU customers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Either party may seek relief in small claims court for disputes within its jurisdiction. Additionally, either party may seek injunctive relief in court to protect intellectual property rights.

Multi-Jurisdiction Operations: CLARINE operates internationally:

• Legal Entity: ECOM WHITE CONSULTING LLC (Wyoming, USA)
• Fulfillment: Products ship from China
• Returns: Processed in Barcelona, Spain
• Customer Service: Available via email from multiple locations

Compliance: We strive to comply with applicable consumer protection laws in all jurisdictions where we operate, including:

• U.S. consumer protection laws (FTC regulations, state laws)
• EU consumer rights directives (14-day cooling-off period, consumer guarantees)
• GDPR and privacy regulations (see Privacy Policy)
• International shipping and customs regulations

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced herein, constitute the entire agreement between you and CLARINE regarding your use of our Site and purchase of products. These Terms supersede all prior or contemporaneous agreements, understandings, or communications.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of CLARINE.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party without restriction (e.g., in connection with a merger, acquisition, or sale of assets).

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, tsunamis)
• Acts of war, terrorism, or civil unrest
• Government actions, restrictions, or sanctions
• Pandemics or public health emergencies (e.g., COVID-19 lockdowns)
• Labor strikes or disputes
• Supplier, manufacturer, or carrier delays
• Power outages, internet disruptions, or cyberattacks
• Customs delays, port congestion, or shipping disruptions
• China manufacturing or shipping delays (e.g., Chinese New Year, factory closures)

If you have any questions, concerns, or complaints regarding these Terms, please contact us:

By using our Site or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last updated: November 1, 2025