Effective Date: November 1, 2025
Last Updated: November 1, 2025
Thank you for choosing CLARINE! This Shipping Policy explains our processing times, shipping methods, delivery timelines, and what to do if any issues arise.
We currently offer FREE SHIPPING on all orders worldwide! There's no minimum purchase required. Enjoy complimentary delivery to your doorstep.
*Subject to change. Current promotion terms will be displayed at checkout.
1. Order Processing Time
Standard Processing Time: 1-2 business days
This is the time it takes to prepare your order for shipment after you complete your purchase. Processing includes:
- Payment verification and fraud screening
- Order preparation and quality control inspection
- Packaging your watch securely for international shipping
- Generating shipping labels and customs documentation
Priority Processing (Optional Upgrade)
Want your order faster? Skip the line with our Priority Processing upgrade!
-
Cost: $2.95 USD (subject to change)
-
Benefit: Your order is processed immediately and shipped within 24 hours
-
Availability: Select at checkout
*This upgrade speeds up processing time only. Shipping transit times remain the same.
Important Notes:
-
Business Days: Monday through Friday, excluding national holidays
-
Weekend Orders: Orders placed Friday evening through Sunday will begin processing on Monday
-
Holiday Delays: Processing times may extend during peak seasons (Black Friday, Cyber Monday, Christmas, Valentine's Day, Mother's Day, Chinese New Year)
-
Processing ≠ Shipping Time: Shipping time begins after the processing period is complete
2. International Shipping
All orders are shipped directly from our fulfillment center in China to your address worldwide. This allows us to offer competitive pricing, free shipping, and direct-from-manufacturer quality control.
Why Ship from China?
-
Lower Costs: Direct shipping eliminates middleman markups, allowing us to offer better prices and free shipping
-
Quality Control: We inspect every watch at the source before shipping
-
Global Reach: Efficient international logistics to deliver worldwide
Shipping Carriers & Last-Mile Delivery
We partner with international shipping carriers who work with local postal services in your country for final delivery. Your package may be delivered by:
-
United States: USPS (United States Postal Service)
-
United Kingdom: Royal Mail
-
Australia: Australia Post
-
Canada: Canada Post
-
Europe: Local national postal services (Deutsche Post, La Poste, Correos, etc.)
-
Other Countries: Local postal services or courier companies
3. Delivery Times
Delivery times are estimates based on typical transit times from China to your location. These times begin after your order has been processed (1-2 business days).
| Destination |
Estimated Delivery Time |
Total Time (Processing + Shipping) |
| United States |
4-10 business days |
5-12 business days total |
Europe
|
7-10 business days |
8-12 business days total |
| Canada |
7-10 business days |
8-12 business days total |
| Australia & New Zealand |
7-15 business days |
8-17 business days total |
Asia
|
7-15 business days |
8-17 business days total |
Latin America
|
7-15 business days |
8-17 business days total |
| Middle East & Africa |
7-15 business days |
8-17 business days total |
Important: Delivery times are
estimates and may be affected by:
-
Customs Clearance: 1-14 days depending on country and season
-
Weather Conditions: Delays due to storms, natural disasters, etc.
-
Carrier Delays: High volume periods, staffing issues
-
Peak Seasons: Black Friday, Christmas, Chinese New Year
-
Remote Locations: Rural or island destinations may take longer
-
Local Postal Strikes or Disruptions: Beyond our control
We are not responsible for delays caused by these factors. Once a package leaves our facility, delivery timelines are subject to carrier and customs control.
4. Order Tracking
All orders include tracking! You'll receive a tracking number once your order is processed at our warehouse and handed to the carrier.
How Tracking Works:
Step 1: Order Confirmation
When you place an order, you'll receive an immediate order confirmation email with your order number.
Step 2: Processing Notification
Within 1-2 business days, we'll send an email confirming your order is being prepared for shipment.
Step 3: Shipping Confirmation
Once your order ships, you'll receive a Shipping Confirmation Email with:
- Tracking number
- Carrier information
- Direct tracking link
Tracking Your Package:
Click the tracking link in your shipping confirmation email
Understanding Tracking Status:
| Status |
What It Means |
| "Pre-Shipment" / "Label Created" |
Your order is processed and ready to ship. The carrier will pick it up soon. |
| "Dispatched from Country of Origin" |
Your package has left our warehouse and is on its way to your country. |
| "Arrived at Destination Country" |
Your package has arrived in your country and is clearing customs. |
| "In Transit" / "Out for Delivery" |
Your package is being delivered to you by the local postal service. |
| "Delivered" |
Your package has been successfully delivered to your address. |
| "Held at Customs" |
Your package is undergoing customs clearance. This is normal and can take 1-7 days. |
| "Delivery Attempted" |
The carrier tried to deliver but couldn't (no one home, signature required). Check for a notice card. |
Tracking Not Updating?
- Tracking may not update for 2-5 days after the shipping confirmation email (while the package is in transit)
- Once the package arrives in your country, tracking will update more frequently
- If tracking hasn't updated in 7+ days, please contact us at info@clarineco.com
5. Customs & Import Duties
Good News: No Additional Customs Fees!
All customs duties, import taxes, and VAT are prepaid and included in your order. You will NOT need to pay any additional fees when your package arrives.
We handle all customs documentation and payments so your delivery is smooth and hassle-free. There are no surprise charges at your door!
Important: We have no control over customs processing times. Delays at customs are beyond our control and do not indicate a problem with your order. Most packages clear customs within a few days.
6. Worldwide Shipping Coverage
We ship to most countries worldwide! Our global shipping network allows us to deliver CLARINE watches to customers across the globe.
Shipping Restrictions:
Due to logistical challenges, political instability, or high fraud risk, we may not be able to ship to certain locations. These include:
- Countries under international trade sanctions or embargoes
- Regions with severely limited postal infrastructure
- High-risk fraud locations (determined by our payment processors and shipping partners)
- Certain remote or conflict zones
Exceptional Cases: If we cannot ship to your location:
- You'll be notified immediately via email after placing your order
- We'll explain why we cannot ship to that location
- We'll process a full refund within 3-5 business days
- No charges will be incurred on your end
If you're unsure whether we ship to your country, please contact us at info@clarineco.com before placing your order.
7. Delivery Issues
7.1 Package Shows "Delivered" But I Didn't Receive It
If your tracking shows "Delivered" but you haven't received your package, don't worry – we're here to help! Please follow these steps:
Step 1: Check Common Delivery Locations
- Check your mailbox thoroughly
- Look for packages in nearby mailboxes (sometimes placed by mistake)
- Check a public mailbox area if you live in an apartment building
- Look for packages in safe places: doorway, under a sunshade, in a garage, porch, back door
- Check if a family member, roommate, or neighbor accepted the package
-
Check for a notification card in your mailbox – the carrier may have left a notice requiring pickup at the post office
Step 2: Wait 24 Hours
Sometimes carriers mark packages as "Delivered" slightly before actual delivery. Please wait 24 hours and check again.
Step 3: Contact Us
If you still haven't received your package after 24 hours, email us at info@clarineco.com with:
- Your order number
- Tracking number
- Confirmation that you've checked all possible delivery locations
- Confirmation of your delivery address
We will:
- Contact our warehouse to request proof of delivery
- Verify the address on file matches your intended delivery location
- Provide you with instructions to contact the local carrier (who can often locate the package or provide delivery details)
- If the carrier cannot resolve the issue, we'll offer a free reshipment or full refund
7.2 Package is Lost or Delayed
If your package has not arrived within the estimated delivery window:
-
Check your tracking: Is it still showing movement, or has it stopped updating?
-
Wait a few extra days: International shipping can occasionally take longer than estimated
-
Contact us at info@clarineco.com with your order number and tracking details
We will:
- Investigate with our shipping partners and the carrier
- Provide guidance on contacting the local carrier (they often have the most up-to-date info)
- If the package is confirmed lost, we'll offer a free replacement or full refund
7.3 Incorrect or Incomplete Address
You are responsible for providing a complete and accurate shipping address.
If your package is returned due to an incorrect address:
- We'll contact you to verify the correct address
- We'll reship your order at no additional shipping cost (since we offer free shipping)
- However, if the address error significantly delays the order or causes multiple return attempts, we reserve the right to request address verification before reshipping
Address Changes: If you need to update your shipping address, email us immediately at info@clarineco.com. We can only update addresses before the order ships (within 1-2 business days of placing your order).
7.4 Damaged or Defective Items
We pack all orders securely to prevent damage. However, if your package arrives damaged:
-
Inspect immediately: Check the item before the carrier leaves (if possible)
-
Document damage: Take photos of the damaged packaging AND the product
-
Contact us within 48 hours: Email info@clarineco.com with:
- Order number
- Photos of damage (packaging + product)
- Description of the issue
-
We'll make it right: We'll send a free replacement or issue a full refund
See our Refund & Return Policy for complete details on damaged items.
7.5 Refused Deliveries
If you refuse delivery (e.g., you don't want the package anymore), the package will be returned to our facility. In this case:
- Since we offer free shipping, there are no shipping costs to refund
- Once we receive the returned package, we'll issue a refund for the product price (minus any customs or processing fees incurred)
- Refund processing will follow our standard timeline (5-10 business days)
8. Shipping Insurance
We do not currently offer shipping insurance as an add-on option. However, we stand behind our products and shipping:
- If your package is lost in transit, we'll offer a free replacement or full refund
- If your package arrives damaged, we'll send a free replacement
- If you receive the wrong item, we'll send the correct item at no cost
Our customer service team is here to resolve any shipping issues quickly and fairly. See our Refund & Return Policy for more details.
9. Peak Season & Holiday Shipping
During peak shopping seasons, processing and shipping times may be extended due to high order volumes, carrier delays, and customs backlogs.
Peak Seasons Include:
-
Black Friday / Cyber Monday (late November)
-
Christmas / Holiday Season (December)
-
New Year (early January)
-
Chinese New Year (January/February – major impact on China shipping)
-
Valentine's Day (February)
-
Mother's Day (May)
What to Expect:
- Processing times may extend to 3-5 business days
- Shipping times may be 3-7 days longer than usual
- Customs clearance may take longer due to high volume
- Carriers experience staffing shortages and weather delays
Holiday Ordering Tip: To ensure delivery by a specific date, please order well in advance. We recommend placing holiday orders at least 3-4 weeks before your desired delivery date, especially for international destinations.
10. Contacting Us About Shipping
If you have questions or concerns about shipping, please contact us:
When contacting us, please include:
- Your order number
- Tracking number (if available)
- Description of the issue
- Photos (if applicable – e.g., damaged packaging)
11. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in carrier services, processing capabilities, or business practices. Updates will be posted on this page with a revised "Effective Date."
Current promotions (such as free shipping or priority processing pricing) are subject to change and will be displayed accurately at checkout.
This Shipping Policy is part of our Terms of Service. By placing an order with CLARINE, you agree to these shipping terms and conditions.
Last updated: November 1, 2025
