Thank you for choosing CLARINE! This Shipping Policy explains our processing times, shipping methods, delivery timelines, and what to do if any issues arise.
Standard Processing Time: 1-2 business days
This is the time it takes to prepare your order for shipment after you complete your purchase. Processing includes:
Want your order faster? Skip the line with our Priority Processing upgrade!
*This upgrade speeds up processing time only. Shipping transit times remain the same.
All orders are shipped directly from our fulfillment center in China to your address worldwide. This allows us to offer competitive pricing, free shipping, and direct-from-manufacturer quality control.
We partner with international shipping carriers who work with local postal services in your country for final delivery. Your package may be delivered by:
Delivery times are estimates based on typical transit times from China to your location. These times begin after your order has been processed (1-2 business days).
| Destination | Estimated Delivery Time | Total Time (Processing + Shipping) |
|---|---|---|
| United States | 4-10 business days | 5-12 business days total |
|
Europe |
7-10 business days | 8-12 business days total |
| Canada | 7-10 business days | 8-12 business days total |
| Australia & New Zealand | 7-15 business days | 8-17 business days total |
|
Asia |
7-15 business days | 8-17 business days total |
|
Latin America |
7-15 business days | 8-17 business days total |
| Middle East & Africa | 7-15 business days | 8-17 business days total |
We are not responsible for delays caused by these factors. Once a package leaves our facility, delivery timelines are subject to carrier and customs control.
All orders include tracking! You'll receive a tracking number once your order is processed at our warehouse and handed to the carrier.
Step 1: Order Confirmation
When you place an order, you'll receive an immediate order confirmation email with your order number.
Step 2: Processing Notification
Within 1-2 business days, we'll send an email confirming your order is being prepared for shipment.
Step 3: Shipping Confirmation
Once your order ships, you'll receive a Shipping Confirmation Email with:
Click the tracking link in your shipping confirmation email
| Status | What It Means |
|---|---|
| "Pre-Shipment" / "Label Created" | Your order is processed and ready to ship. The carrier will pick it up soon. |
| "Dispatched from Country of Origin" | Your package has left our warehouse and is on its way to your country. |
| "Arrived at Destination Country" | Your package has arrived in your country and is clearing customs. |
| "In Transit" / "Out for Delivery" | Your package is being delivered to you by the local postal service. |
| "Delivered" | Your package has been successfully delivered to your address. |
| "Held at Customs" | Your package is undergoing customs clearance. This is normal and can take 1-7 days. |
| "Delivery Attempted" | The carrier tried to deliver but couldn't (no one home, signature required). Check for a notice card. |
| "Awaiting Collection" / "Held at Local Office" | Delivery was attempted and the package is waiting for you at your local carrier office. Please collect it within the holding period (typically 5-15 days) or it will be returned to sender. See Section 7.3. |
| "Returned to Sender" | The package could not be delivered and is on its way back. See Section 7.3 for available options. |
All customs duties, import taxes, and VAT are prepaid and included in your order. You will NOT need to pay any additional fees when your package arrives.
We handle all customs documentation and payments so your delivery is smooth and hassle-free. There are no surprise charges at your door!
We ship to most countries worldwide! Our global shipping network allows us to deliver CLARINE watches to customers across the globe.
Due to logistical challenges, political instability, or high fraud risk, we may not be able to ship to certain locations. These include:
Exceptional Cases: If we cannot ship to your location:
If you're unsure whether we ship to your country, please contact us at info@clarineco.com before placing your order.
To process any claim for damaged, defective, missing, or incorrect items, we require:
Without this documentation, we may be unable to process your claim. We recommend filming or photographing every delivery as soon as you receive it.
If your tracking shows "Delivered" but you haven't received your package, don't worry – we're here to help! Please follow these steps:
Step 1: Check Common Delivery Locations
Step 2: Wait 24 Hours
Sometimes carriers mark packages as "Delivered" slightly before actual delivery. Please wait 24 hours and check again.
Step 3: Contact Us
If you still haven't received your package after 24 hours, email us at info@clarineco.com with:
We will:
If your package has not arrived within the estimated delivery window:
We will:
You are responsible for providing a complete and accurate shipping address.
Address Changes: If you need to update your shipping address, email us immediately at info@clarineco.com. We can only update addresses before the order ships (within 1-2 business days of placing your order).
Please double-check your shipping address before completing checkout, including apartment or unit number, postal code, and a reachable phone number. Most delivery failures are caused by a missing unit number or an outdated address.
A package is returned to sender when:
In these cases the order is considered undeliverable due to customer error, as the package was shipped correctly to the address provided at checkout. We offer the following two options:
Option 1: Free Replacement (our recommended resolution)
We will reship your order to a corrected address at no additional shipping cost to you. Simply reply with your full corrected address and we'll send it out. This is the option we recommend, as you receive your full order at no extra cost.
Option 2: Partial Refund
We will refund the amount paid to your original payment method, minus the costs already incurred on the original shipment:
These costs are incurred and non-recoverable regardless of whether the package reaches you. Our customer service team will confirm the exact refund amount before processing.
Full refunds are not available for orders returned to sender due to an incorrect address, an uncollected delivery, or an inaccessible delivery location, as the order was shipped correctly to the address you provided at checkout and all associated shipping and customs costs have already been paid on your behalf.
EU Customers: Customers in the European Union retain their statutory rights under the 14-day cooling-off period described in our Refund & Return Policy. In those cases, any deductions are limited to costs actually incurred.
Repeat Delivery Failures: If an address error results in multiple failed delivery or return attempts, we reserve the right to request written address verification before reshipping, or to limit the resolution to a partial refund.
We pack all orders securely to prevent damage. However, if your package arrives damaged:
See our Refund & Return Policy for complete details on damaged items.
If you refuse delivery (e.g., you don't want the package anymore), the package will be returned to our facility. In this case:
Note: A refused delivery is a deliberate rejection of a package that reached your address. If your package was returned because it could not be delivered or was not collected, see Section 7.3 instead.
We do not currently offer shipping insurance as an add-on option. However, we stand behind our products and shipping:
Our customer service team is here to resolve any shipping issues quickly and fairly. See our Refund & Return Policy for more details.
During peak shopping seasons, processing and shipping times may be extended due to high order volumes, carrier delays, and customs backlogs.
If you have questions or concerns about shipping, please contact us:
ECOM WHITE CONSULTING LLC
Doing Business As: CLARINE
Mailing Address:
312 W 2nd St #2907
Casper, WY 82601
United States
Returns Address:
Oficina de Correos Apartado Postal #8
Sant Just Desvern, 08960
Barcelona, Spain
Email: info@clarineco.com
Response Time: Within 24-48 hours (business days)
When contacting us, please include:
We may update this Shipping Policy from time to time to reflect changes in carrier services, processing capabilities, or business practices. Updates will be posted on this page with a revised "Effective Date."
Current promotions (such as free shipping or priority processing pricing) are subject to change and will be displayed accurately at checkout.
This Shipping Policy is part of our Terms of Service. By placing an order with CLARINE, you agree to these shipping terms and conditions.
Last updated: August 24, 2026